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Return to shopDelivery & Return
Delivery
We deliver across the UK and take care to make sure your order reaches you in the right condition. Delivery timescales and arrangements vary depending on the type of product, so please check the relevant section below before placing your order.
Fresh and Frozen Items
Fresh and frozen products are dispatched for next business day delivery to ensure they arrive as fresh as possible. Orders need to be placed before our daily cut-off time to qualify for next-day dispatch. If you are ordering a large quantity of frozen goods or have specific delivery requirements, please get in touch with us in advance so we can make the right arrangements.
Dry Goods and Packaged Food
For dry and shelf-stable products such as flour, rice, spices, oils, tinned goods, and drinks, please allow 2 to 3 business days for delivery. These items are packed carefully and sent via standard courier. You will receive a tracking notification once your order is on its way.
Fresh Nigerian Vegetables
Our fresh Nigerian vegetables are dispatched every Thursday to guarantee maximum freshness when they reach you. If you want to order vegetables as part of a regular shop, just make sure your order is in by Wednesday evening.
For bulk vegetable orders, for example if you are catering for a party or ceremony, we need a bit more lead time to source and prepare the right quantities. Please place bulk vegetable orders by Saturday the week before the Thursday you need them dispatched. If you are not sure whether your order qualifies as bulk or you need a custom arrangement, just message us and we will sort it out.
Bulk and Catering Orders
We supply bulk quantities of all our products for parties, ceremonies, events, and community gatherings. Whether you need a large amount of rice, a case of drinks, or a full spread of African and Caribbean ingredients, we can help. Prices for bulk orders are available on request.
To discuss a bulk order, message us on WhatsApp at +44 7930 312284 or email info@awufafrostore.co.uk and let us know what you need and the date you need it by.
Questions About Your Delivery
If you have any questions about a delivery, want to check on an order, or need to discuss special arrangements, you can reach us on 07930 312284, by email at info@awufafrostore.co.uk, or message us directly on WhatsApp. We are happy to help.
Returns
We want every order from Awuf Afro Store to be exactly what you were hoping for. Because we sell different kinds of products, our returns policy works a little differently depending on what you purchased. Please jump to the section that applies to your order:
- Non-food items (clothing, cookware, accessories)
- Dry and packaged food (flour, rice, spices, tins)
- Fresh and frozen items
Non-Food Items
If you have purchased clothing, cookware, accessories, or any other non-food item, you are welcome to return it within 30 days of receiving your order. The item must be unused and in its original packaging.
To start a return, please contact us first so we can confirm the return address and guide you through the process. Return shipping costs are the buyer’s responsibility in all cases, unless the item arrived faulty or we sent the wrong product.
Once we receive the item and inspect it, we will let you know whether a full or partial refund applies. Refunds are processed only after the returned item has been received and checked at our end. We aim to turn this around as quickly as possible.
Dry and Packaged Food
For dry and packaged food such as flour, rice, spices, oils, canned goods, and similar shelf-stable products, returns are accepted provided the item is still in its original sealed packaging and has not been opened. If you ordered the wrong thing or changed your mind, just get in touch and we will let you know how to send it back.
As with all returns, the cost of sending the item back to us is the buyer’s responsibility. Once we receive the item and confirm it is in its original sealed condition, we will process your refund. Depending on the condition of the item when it arrives, we will offer either a full or partial refund.
If you receive a dry food item that is damaged, past its best-before date, or not what you ordered, please contact us within 10 days of delivery and we will sort it out for you.
Fresh and Frozen Items
Due to the perishable nature of fresh and frozen products, we are unable to accept returns once an order has been delivered. We take great care packing and dispatching these items to make sure they arrive in the best possible condition.
The only exception is if we sent you the wrong item. If that happens, please contact us within 24 hours of receiving your order with a photo of what arrived, and we will arrange a replacement or refund as quickly as we can. You will not need to return perishable items in this case.
Get in Touch
If you have any questions about a return or need to get the process started, please reach out before sending anything back. You can contact us by email at info@awufafrostore.co.uk, by phone on 07930 312284, or message us on WhatsApp. We are based at 26/27 Silver Street, Wellingborough NN8 1AY.
Help
Give us a shout if you have any other questions and/or concerns.
Email: contact@domain.com
Phone: +447827124247